Congratulations on taking the next step
in improving your sexual health.
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1.1 The Trustee for Optimal Male Health (ABN 29 359 335 589) (we, us, our) is an online health platform dedicated to assisting male identifying individuals with Erectile Dysfunction and Premature Ejaculation. At Optimale Health Group we:
1.2 Optimale Health is an online medical platform focused in male sexual dysfunction. Optimale Health streamlines the process, allowing you to avoid booking time off work to sit in a waiting room or wait in pharmacy queues. Optimale Health connects you with Partners who provide tailored advice relevant to your concerns and within the Partner’s field of expertise or training.
1.3 Individuals are advised that the content on our Website and any communications you have with an Optimale representative (other than Partner Practitioner and Partner Providers) do not constitute medical advice. You should always obtain medical advice from a Partner Practitioner, Partner Provider or your regular doctor to ensure any particular medication or treatment is suitable and safe for you. This is because Optimale Health is a virtual medical platform that links its customers with registered health providers and allied support persons.
2.1 To make orders through the Website or attend consultations with Partner Doctors or Partner Providers you must become a registered customer. Each customer is allowed to create a maximum of one registered customer account (Account).
2.2 Registered account holders must:
2.3 Registered account holders are required to create an Account password and keep it secure. In order to maintain security of confidential personal information, Optimale Health requests that clients notify Optimale Health immediately if they suspect that their account has been subject to unauthorized use and change their password.
2.5 The client agrees that all information provided to Optimale Health and associated Partners will be accurate and complete. Clients will not omit any information that a reasonable person would consider relevant to the services you seek through the Website.
2.6 It is the Client’s responsibility to advise your regular doctor of any medications or treatments our Partner Practitioners have prescribed to you. However, if you would like our Partner Practitioners or Partner Providers to forward information to your regular doctor on your behalf (for instance, information about medications prescribed or treatment provided to you by a Partner Practitioner), please let your Partner Practitioner know and provide your written consent for us to do so.
3.1 If at any time you wish to close your Account you should email email@example.com
3.2 If at any time you wish to unsubscribe from Optimale Health information alerts, please click the ‘unsubscribe’ button at the bottom of any Optimale Health email.
4.1 Optimale Health takes no responsibility and makes no warranties, express or implied, in relation to the content of any consultation between you and a Partner (medical practitioner and pharmacist) .You and your Partner Doctor or Partner Provider are responsible for the conduct of each consultation and all information or communications made.
4.3 Optimale Health does not guarantee that a consultation with a Partner is suitable for you.
5.1 All material on the Website, including the text, information, graphics, trading names, logos, design, layout, downloads, pricing, products and services (Content) is owned by or licensed to Optimale Health. You must not reproduce, transmit, adapt, distribute, sell, modify, publish or store Content for any purpose, other than with the prior written consent of Optimale Health, or as permitted by law. All rights of Optimale Health are reserved.
5.2 ‘Optimale Health’ and the Optimale Health logo are trademarks of The Trustee for Optimal Male Health (ABN 29 359 335 589).
5.3 Trademarks used on the Website to describe third parties and their products are trademarks of those third parties.
6.1 You must not link to, frame or mirror any part of the Website without Optimale Health’s written authorization. To discuss partnership opportunities please contact us using the details at the bottom of this form.
6.2 The Website may contain links to or display the content of third parties (Third Party Content), including links to Websites operated by other organisations and individuals (Third Party Websites). Third Party Content and Third Party Websites are not under control of Optimale Health. We do not endorse, approve or make any warranty or claim regarding Third Party Content, Third Party Websites or the products, services or information available on any Third Party Website, or in respect of the owner or operator of a Third Party Website or their conduct. If you use or rely upon Third Party Content or Third Party Websites, you do so solely at your own risk.
7.2 We may use third-party vendors to show our ads on sites on the Internet and serve these ads based on a user’s prior visits to our Website. We may also use analytics data supplied by these vendors to inform and optimize our advertising campaigns based on your prior visits to our Website or the websites belonging to members of our group.
7.3 While cookies allow a computer to be identified, they do not contain personal information about a specific individual. For information on cookie settings of your internal browser, please refer to your browser’s manual.
8.1 To the extent permitted by law, Optimale Health is not liable for any loss or damage, howsoever caused, which may result from your use of or failure to access the Website, the content contained on the Website or due to the fact that Website content is wrong, incomplete or out of date.
8.2 To the extent permitted by law, Optimale Health disclaims any liability arising from the actions of Partner Practitioners, Partner Companions or Partner Providers. The liability for the actions of Partner Doctors or Partner Providers, including advice provided and prescriptions ordered, prepared and filled through the Website, rests solely with those third parties providers.
8.3 All health related queries should be directed to Optimale Health. Optimale Health will then advance any queries that cannot be answered by our consultants to Partners Doctors and Partner Providers .Please contact firstname.lastname@example.org .
8.4 We have a deep understanding of the Conditions and the treatment options, but We are not registered medical practitioners or registered pharmacists and do not purport to represent Ourselves as such.
8.5 The Doctors to whom We will refer You as part of the Services are Australian registered medical practitioners familiar with the Conditions and their treatments, and the pharmacists from whom we will source Your Treatment are registered pharmacists, but We are not responsible for the manner in which they conduct themselves in the discharge of their professional duties and obligations. You release Us from and indemnify and hold harmless Us against any and all claims by You in connection with any act or omission of the Doctor or of any pharmacist from whom we source Your Treatment.
8.6 You also agree to indemnify, defend and hold harmless Us and our employees, affiliates, partners, officers, directors, contractors, licensors, service providers, suppliers, interns, sub-contractors, our referring doctors, pharmacists or other Australian registered health professionals and our agents from any claim, liabilities, expenses or demand, including reasonable legal fees, made by any third-party due to or arising out of your breach of this Agreement or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
8.7 To the fullest extent permitted by applicable law, We, our directors, officers, employees, affiliates, agents, our referring doctors, pharmacists or other Australian registered health professionals, contractors, interns, suppliers, service providers or licensors, will not be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from the Services, Treatment and this Agreement or for any other claim related in any way to your use of the Treatment.
8.8 You will pay Us the Fees in relation to Your selected Plan, and any other costs, losses, damages or expenses We may suffer or incur in connection with any breach of this Agreement by You.
9.1 By accessing our Website, you assume all risks associated with its use, including but not limited to the risk that your computer, software or data may be damaged by any virus transmitted by the Website or by any Third Party Content or Third Party Website.
9.2 To the extent permitted by law, all warranties, conditions and claims (whether express or implied) arising out of or in any way connected with the Website and its use are hereby excluded. By accessing our Website, you agree to indemnify Optimale Health and each of its Affiliates for any loss, damage, costs or expenses whatsoever suffered by any person or entity arising out of or in any way connected with your access to the Website.
9.3 Optimale Health makes no guarantee that the products and services provided through the Website are fit for your intended purpose. All products and services provided through the Website are provided on ‘as is’ basis without warranty of any kind, express or implied.
10.1 These Terms and Conditions are governed by the laws of New South Wales, Australia. You agree to submit to the non-exclusive jurisdiction of the courts of New South Wales.
11.1 Optimale Health provides two payment options for the treatment of Erectile Dysfunction and/or Premature Ejaculation, Term Plans and Monthly Subscriptions.
11.2 There are three Term Plan options; 4 months, 6 months and 12 months. The Fees for Term Plans can be paid in advance by credit card through Stripe. Other payment options available are internet banking and ZIP Pay.
11.3 Fees in relation to Term Plans are fully refundable in the event your condition is deemed not Treatable by the Doctor, less Doctor’s consultation fee and administration fee of $50.
11.4 You can cancel your Treatment Program at any time, however you will be charged $80 per month for the remaining months on your Treatment Program term.
11.5 The Fees for Monthly Subscriptions are billed via direct debit monthly. All major credit cards are accepted. The subscription fee is charged via Stripe.
11.6 Fees are fully refundable in the event your condition is deemed not treatable by the Doctor. The fee refers to the initial upfront fee minus the Doctor’s consultation fee and administration fee of $25.
11.7 You can cancel your subscription at any time by emailing email@example.com at least 10 business days before your next month’s subscription is due to be debited.
11.8 You acknowledge and agree to the following in relation to Treatment Fees and Plans:
12.1 Clients agree to be fully transparent when informing Partners about their condition, its history, and other potentially relevant factors. Clients agree to truthfully answer any questions asked of them by the Partner Practitioners during the consultation.
12.2 Clients agree to proactively ask the Treatment Program Manager about any possible side effects of the recommended Treatment if the Doctor does not him/herself talk to them.
12.3 Clients agree to notify the Treatment Program Manager or Optimale Health in the rare situation that they encounter any problems with your Treatment, or develop any significant health complication, whether related to your condition or the treatment or otherwise. Optimale Health advises clients to seek urgent medical treatment via calling triple zero or attending their local hospital.
12.4 Clients agree to inform the Doctor of any other drugs or medications you are taking from time to time, and of any changes to your medication routine.
12.5 The Client agrees to adhere to any instructions or directions provided by the Doctor; and
12.6 The Client agrees the fees quoted by Optimale Health include all disbursements payable within the agreed term of treatment, such as the cost of medical consultations, regular performance management, medical prescriptions, administration, and any other recommended treatment charges as agreed previously in writing.
14.1 We reserve the right at our sole discretion, to update, change or replace any part of this Agreement by posting updates and changes to our website. It is your responsibility to check our website periodically for changes.
15.1 If you have any queries regarding these Terms and Conditions, please contact us at firstname.lastname@example.org