Delivering results for real Aussie men

Answers to common questions

How it works

Do I see someone face to face?

No, we are entirely online and your consultations are over the phone. Our patients have told us they prefer it this way so they can speak to someone discretely and it can work around their busy lives.

Do I speak to a real Doctor?

Yes, all our doctors are Australian qualified and registered with AHPRA with extensive in-practice experience.

Is your treatment the same thing I can get from my GP?

No, the treatment prescribed will be personalised based on the online health assessment result. Your treatment will depend on the severity of the issue, age and medical background.

Do I need to get a referral to speak to your doctors?

No, you don’t need a referral. You can complete the online health assessment and speak to an Australian doctor.

Where are you located?

We are in Sydney, Australia, but as an online and telehealth company, we provide help remotely.

What if I disagree with my treatment plan?

You can communicate any concerns you have to your Treatment Plan Manager or doctor, and they will find another suitable treatment for you. We want you to be comfortable with your treatment so we can help you reach your goals.

What if my treatment doesn’t work?

We are committed to ensuring your treatment works for you. If your treatment isn’t working or you have concerns, contact your Treatment Plan Manager, and they will either change the dosage or find another suitable treatment for you.

How do you manage my data?

All information provided to us will remain confidential and will only be used by the doctor to prescribe your treatment.

Orders/Treatment Plans

How quickly can I receive my treatment?

Your treatment will be dispatched within 24-48 hours after the doctor's consultation.

Where can I learn more about the side effects and risks?

During your doctor’s consultation, you will be informed of the potential side effects and risks associated with your treatment. After your medication has been prepared, this information will be sent via email, The pharmacy will enclose a hard copy of the CMI (Consumer Medicine Information) sheet in the shipment.

How long are treatment plans?

During your time in the treatment, you will be regularly supported by the , Treatment Plan Manager, who will help with any adjustments needed to ensure you are satisfied with the program. The length of time will depend on your overall goals and severity.

Can I change my treatment?

You can contact your Treatment Plan Manager via SMS at 0481 608 998. He will be able to assist you with any changes that you need.

How do I cancel my treatment plan or make changes?

You can cancel or make changes to your treatment plan by emailing info@optimalehealth.com.au, calling 02 8610 1888 or sending us an SMS to 0481 608 998.


How much does my subscription cost?

This depends on the kind of treatment your Optimale doctor prescribes. There’s also a one-off cost of $55 for the doctor consultation and a monthly fee of $85 that gives you full access to the Optimate portal, 24/7 text-based support from your personalised Treatment Plan Manager, and free shipping and handling of every discreet delivery.

What payment method is accepted?

We accept Visa, Mastercard and Amex. All transactions are powered by Stripe, which uses best-in-class security measures for your peace of mind. We also offer Zip, which allows you to buy now and pay later with no interest for up to 12 months.

How is payment made?

Payment can be made online or over the phone with your treatment plan manager.

Can I claim on Medicare

Because we are a private health company, you cannot claim on Medicare.

Can I use my private health insurance?

It’s best to speak to your provider to see what you may be able to claim and what your insurance covers.


How can I change my shipping address?

You can update your address by emailing info@optimalehealth.com.au, calling 02 8610 1888 or sending us an SMS to 0481 608 998.

Where do you deliver to?

We deliver nationally across Australia.

How long does shipping usually take?

We use several different delivery services. Typically, shipping takes 2-3 days in metro areas, and up to a week for regional. During busy periods, please allow more time.

What will the packaging look like? Is it discreet?

You can be assured that your packaging will be very discreet.

Is order tracking available?

Yes, you should receive your tracking details from the chosen company that we courier with.